Frequently Asked Questions (FAQ)
Are your toys new?
Yes. Every item we sell is brand new and unopened in its original manufacturer packaging. We do not sell used, refurbished, or repackaged toys.
Are your products genuine?
Absolutely. We only stock toys from well-established, reputable brands and trusted distributors. All products are genuine and meet UK safety standards.
How long will my order take to arrive? 🚚
Delivery times depend on the shipping option selected at checkout. Most orders are processed within 1–2 working days and then shipped via our delivery partners. Estimated delivery times will be shown when you place your order.
Do you offer fair pricing? 💷
Yes. Our aim is to offer great value prices on high-quality toys while maintaining excellent customer service. We regularly review our prices to keep them competitive.
What is your returns policy? 🔁
Under the UK Consumer Contracts Regulations, you have the right to cancel most online purchases within 14 days of receiving your order.
If you change your mind:
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You must notify us within 14 days of receiving the item.
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The item must be unused, unopened, and in its original packaging.
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Once the item is returned and inspected, we will issue a refund.
Please note that customers are usually responsible for return postage costs, unless Product is incorrect.
What if my item arrives damaged or faulty? 🧸
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible (ideally within 48 hours of delivery). Under the UK Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund for faulty goods. We will arrange a suitable solution as quickly as possible.
How do I start a return?
To begin a return, please contact our customer service team with:
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Your order number
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The reason for the return
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Photos if the item is damaged or faulty
We will provide instructions on how to return the item.
When will I receive my refund? 💳
Once we receive and inspect the returned item, refunds are usually processed within 5–7 working days. Refunds will be issued to the original payment method used at checkout.
Can I cancel my order?
Yes. If your order has not yet been dispatched, we can usually cancel it and issue a full refund. Please contact us as soon as possible.
How can I contact customer service? 📧
If you have any questions about your order or our products, our customer service team is happy to help. You can contact us via email listed on our website, and we aim to respond within 1–2 working days.
How to contact Playfully?
Email: Playfully2026@hotmail.com
Contact Number: 07510 311 828